Privacy Policy

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PRIVACY POLICY 

This privacy policy applies to the processing of personal data of customers and / or users of https://logtrip.com , hereinafter the WEBSITE , c uyo responsible for treatment is LOGTRIP, SL , hereinafter RESPONSIBLE FOR THE TREATMENT. 

Applicable regulations 

Our Privacy Policy has been designed in accordance with REGULATION (EU) 2016/679 of the EUROPEAN PARLIAMENT and of the COUNCIL, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data and by which Directive 95/46 / CE (General Data Protection Regulation) is repealed, hereinafter RGPD UE 2016/679, and in what does not contradict the aforementioned Regulation, by the provisions of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, hereinafter LOPDGDD 3/2018. 

By providing us with their data, the client and / or user declares to have read and to know this Privacy Policy, giving their unequivocal and express consent to the processing of their personal data according to the purposes and terms expressed herein. 

Basic information on data protection 

Additional information on data protection 

The data controller is: 

Identity: LOGTRIP, SL

NIF: B05432174

VAT: ESB05432174

Address: Avenida de los Hoyos 16, Baj o D - 28860 Paracuellos de Jarama, Madrid ( Spain )

Mobile: (+34) 670276539              

Email: juan@logtrip.com 

Data protection officer 

The DATA CONTROLLER does not have a Data Protection Delegate. 

Purposes and legal basis of the treatment 

a) In general: 

Responsible for the treatment is personal data that facilitates n their customers and / or users for the following purposes: 

• Purpose : To carry out the administrative, commercial, accounting and fiscal management, answer the questions raised , address requests for discharge from activity providers to be partner it is , managing reserves activities requested by customers and / or users , perform the subscription to the newsletter informative newsletter to receive the latest news and offers special for travel and adventure activities , g estionar comments users entries posted on the blog of the website , as well as sending commercial communications about our services by letter , telephone, email, SMS / MMS, WhatsApp , Telegram or by other equivalent electronic means of communication, as long as the interested party has consented to the processing of their personal data for this purpose. 
• Legal basis that legitimizes this treatment: Execution of a contract in which the interested party is a party or for the application at his request of pre-contractual measures. Legitimate interest. Consent of the interested party. 

b) Electronic forms WEBSITE : 

Responsible for the treatment is personal data provided by customers and / or users through the form s electron ic s existing s in the WEBSITE for the purposes identified below: 

In relation to the "Contact Form" and other queries (those that can be directed through the email accounts that appear on the WEBSITE ) :   

• Purpose : Contact the interested party, respond to requests for information received and answer the queries raised, as well as send commercial communications about our services by letter, telephone, email, SMS / MMS, WhatsApp , Telegram or by other equivalent electronic means of communication , as long as the interested party has consented to the processing of their personal data for this purpose.
• Legal basis that legitimizes this treatment: The consent of the interested party, which may be withdrawn at any time. 

In connection with the " F ORM Bulletin N ews " : 

• Purpose : It allows the user to subscribe to the informative newsletter to receive the latest news and special offers on travel and adventure activities by email . 
• Legal basis that legitimizes this treatment: The consent of the interested party, which may be withdrawn at any time. 

Regarding the “ Blog Form - Leave a comment” : 

• Purpose : Manage user comments on the entries published on the website's blog, as well as send commercial communications about our services by letter, telephone, email, SMS / MMS, WhatsApp , Telegram or by other electronic means of communication. equivalent, as long as the interested party has consented to the processing of their personal data for this purpose.  
• Legal basis that legitimizes this treatment : The consent of the interested party, which may be withdrawn at any time. 

E n connection with the "Form Live Support - Platform for online customer care" : 

• Purpose: It facilitates the user direct communication with the DATA CONTROLLER, as well as sending commercial communications about our services by letter, telephone, email, SMS / MMS, WhatsApp , Telegram or by other equivalent electronic means of communication, as long as the interested party has consented to the processing of their personal data for this purpose. 
• Legal basis that legitimizes this treatment: The consent of the interested party, which may be withdrawn at any time. 

In relation to the "Form to be a collaborator - register your activity " : 

• Purpose: Contact the interested party. It allows the activity provider to request registration as a collaborator on the website so that their activity can be published and receive reservations from users , as well as send commercial communications about our services by letter, telephone, email, SMS / MMS, WhatsApp , Telegram or by other equivalent electronic means of communication, as long as the interested party has consented to the processing of their personal data for this purpose.
• Legal basis that legitimizes this treatment: Execution of a contract in which the interested party is a party or for the application at his request of pre-contractual measures. The consent of the interested party, which may be withdrawn at any time. 

In relation to the "Create an account form" : 

• Purpose: Allows the user to create an account to manage your reservations for trips and activities adventure sports , as well as sending commercial communications about our services by letter, phone, email, SMS / MMS, WhatsApp , Telegram or other media equivalent electronic devices, as long as the interested party has consented to the processing of their personal data for this purpose.
• Legal basis that legitimizes this treatment: Execution of a contract in which the interested party is a party or for the application at his request of pre-contractual measures. The consent of the interested party, which may be withdrawn at any time. 

In relation to the "Login form with your account" : 

• Purpose: It allows the registered user to access the online store with their email address and password to make reservations for the plans that the activity providers make available to them.
• Legal basis that legitimizes this treatment: Execution of a contract in which the interested party is a party or for the application at his request of pre-contractual measures. 

In relation to the “Book Now Form ” : 

• Purpose : It allows the user, through the calendar provided for this purpose, to check the availability, duration of the plan, size of the allowed group, indicate participants over and under age and make the online reservation of the chosen plan , as well as send commercial communications about our services by letter, telephone, email, SMS / MMS, WhatsApp , Telegram or by other equivalent electronic means of communication, as long as the interested party has consented to the processing of their personal data for this purpose. 
• Legal basis that legitimizes this treatment: Execution of a contract in which the interested party is a party or for the application at his request of pre-contractual measures. Legitimate interest. The consent of the interested party, which may be withdrawn at any time.

 When the data requested in the form s e s needed, the RESPONSIBLE FOR THE TREATMENT indi Cará said mandatory at the time of collecting data from customers and / or users and not providing imply that it can not addressed the corresponding application.

What kind of data do we process?

For the purposes set out in the previous section, the Client's data set is treated, which we can divide into the following sources and categories:

a) Data provided directly by the customer and / or user : d ata provided directly by customer and / or user , either at the time of application for the AT Raves of completing electronic forms to collect personal data or in paper format enabled for this purpose, such as those provided throughout the contractual relationship through different means, such as, for example, claims or requests for information filed with the Customer Service Department. The client and / or user is responsible for its accuracy and updating.

• Identifying Data (name and surname, NIF, NIE, passport, postal address, email, telephone, mobile, manual, handwritten or digitized signature, image / voice, social network profiles, IP addresses, URL address, website, user and password)       
•   Economic Data (bank details)       

b) Data obtained from sources other than your own client and / or user : d ata obtained from sources other than the client and / or user , either their consent or any legal authorization (legitimate interest, fulfillment of an obligation legal…).

c) Data derived from the development of the business relationship: d ata indirectly provided by the customer and / or user to derive from the very provision of the contracted service and maintenance of this activity. This category includes traffic data, payment history or contracted products, navigation data through the public website or access to the private area or others of a similar nature.

Record of treatment activities

We inform you that personal data obtained from the client and / or user as a result of the completion of existing electronic forms on the WEB SITE are part of the Activity Log Processing (RAT) of RESPONSIBLE l OF TREATMENT, which will be updated periodically in accordance with the provisions of the RGPD UE 2016/679 and in the LOPDGDD 3/2018 .

Recipients

The personal data of the interested parties will be communicated to the recipients indicated below:

a) In general:

• The providers of the DATA CONTROLLER as those in charge of the treatment, within the framework of the corresponding provision of services (lawyers, accounting and tax advice, consultants and information technology service providers - eg, hosting the WEBSITE and service email - ).
• The competent authorities and bodies, to the extent necessary for compliance with legal obligations.
• State Security Forces and Bodies .
• Natural persons and / or legal entities, suppliers and providers of activities and plans published , to the effect the s reservation s customers and / or users.

b) In relation to the " Contact Form and other queries (those that may be directed through the email accounts that appear on the WEBSITE ) , with the " News Bulletin Form " , with the " Blog Form - Leave a comment " , with the " Live Support Form - Online Customer Service Platform " , " Form be a collaborator - register your plan " , " Create an account form " , " Login form with your account " and with the " Reserve Now Form ” :  

• Microsoft Ireland Operations Ltd , VAT Regn No. ESN0071290A , WEBSITE hosting, database storage and email service.
• It gives no r án data to other third parties, except legal obligation.

Transfers to third countries

• Data transfers to third countries are not foreseen.

Conservation periods

Personal data will be kept:

a) In general:

• The data will be kept as long as you do not request its deletion, and in any case, for the years necessary to comply with legal obligations.

 b) In relation to the "Contact Form and other queries (those that may be directed through the email accounts that appear on the WEBSITE), with the " News Bulletin Form " , with the " Blog Form - Leave a comment " , with the " Live Support Form - Online Customer Service Platform " , " Form be a collaborator - register your plan " , " Create an account form " , " Login form with your account " and with the " Reserve Now Form ” :

• The personal data will be kept until the end of the relationship between the TREATMENT CONTROLLER and the client and / or user , unless the latter previously requests the deletion of the same, or until the interested party withdraws the consent granted at any time, Without this affecting the legality of the treatment based on the consent prior to its withdrawal.

 For these purposes, the interested party is reminded that he must transfer to the RESPONSIBLE FOR THE TREATMENT as the recipient to whom he communicates personal data, any rectification or deletion of the data of his representatives, authorized representatives and other contact persons.

 Once the relationship is concluded, to the extent that the personal data of the interested parties is relevant for the purposes of the responsibility of the RESPONSIBLE FOR THE TREATMENT towards clients and / or users , these data will be kept, duly blocked, at the disposal of the judicial authorities or competent public administrations, for the demand of the responsibilities derived from the treatment for the period of prescription of the same.

Rights of the interested parties

 Clients and / or users of the WEBSITE may exercise before the DATA CONTROLLER , to the extent that they are applicable, the following rights: access to personal data, rectification, deletion (right to be forgotten), limitation of treatment, portability of data data, opposition to treatment and no longer be the subject of automated individual decisions and, when the treatment is based on consent, the right to withdraw it at any time.

 Customers and / or users may exercise these rights by application f written irmada sent to the mailing address of RESPONSIBLE L TREATING located at Avenida de los Hoyos 16, Bajo D - 28860 Paracue Llos de Jarama, Madrid (Spain) or through the email address juan@logtrip.com , attaching, in both cases, a proof of identity valid in law, such as a photocopy of the NIF / NIE or equivalent document, and clearly indicating the right you wish to exercise.

 The customers and / or users also have the right to file a complaint with the Control Authority competent (Agency Spanish Data Protection) If you find that the treatment does not conform to current legislation or consider that their rights concerning the protection of your personal data, especially when you have not obtained satisfaction in the exercise of your rights, through the WEB page https://www.aepd.es

 These rights will be taken care of by the DATA CONTROLLER within 1 month, which may be extended to 2 months if the complexity of the request or the number of requests received so requires. All this without prejudice to the duty to keep certain data in the legal terms and until the possible responsibilities derived from a possible treatment, or, where appropriate, from a contractual relationship prescribe.

 In addition to the above, and in relation to data protection regulations, Users who request it, have the possibility of organizing the destination of their data after their death. 

Sending commercial communications 

Unless the client and / or user opposes, authorizes and gives their express consent to the sending of commercial communications, by electronic means, related to the services offered by the DATA CONTROLLER . 

In accordance with the provisions of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSICE), the user is informed that if they do not wish to receive commercial communications, by electronic means, from Our services may object at any time to the processing of your data for promotional purposes, simply and free of charge, by sending an email to the addressjuan@logtrip.com indicating "LOW" or "DO NOT SEND" in the subject of the message. 

The data provided will be kept as long as the commercial relationship is maintained or during the years necessary to comply with legal obligations. 

Social media policy 

Responsible for the treatment has profiles on these social networks In ternet :

• Facebook: https://www.facebook.com/logtripcom       
• Instagram : https://www.instagram.com/logtrip_es       
• Youtube : https://www.youtube.com/channel/UC3C3YLQLpiV0GTyVdLsOueg       
• LinkedIn : https://www.linkedin.com/company/26207134       

In all cases, it is considered responsible for the treatment of the data of its users, also understand the followers, subscribers, fans, or simply people who make comments or inquiries through these channels. 

In this sense, the DATA CONTROLLER could use this profile to inform its users of news that it considers appropriate for the purpose of the services offered, or perhaps it could also share information or current articles published by other users of the social networks . 

In none of the cases will it use personal information of the users without their consent to have relationships other than those expected in each of the aforementioned social networks, requesting the user's own consent, where appropriate.

Veracity of the data provided by the interested parties

The client and / or user is responsible for ensuring that the information they provide by filling in the electronic forms that are made available to them on the WEBSITE or by sending emails to the different accounts existing under the domain on the Internet logtrip .com is true, responding to the accuracy of all the data that it communicates and will keep it updated to reflect a real situation, being responsible for false or inaccurate information that it provides and for the damages, annoyances and problems that could cause the RESPONSIBLE FOR THE TREATMENT or third parties. 

Security measures

The DATA CONTROLLER guarantees that he has implemented the appropriate technical and organizational policies on the WEBSITE to apply the security measures established by the RGPD UE 2016/679 and the LOPDGDD 3/2018 in order to protect the rights and freedoms of customers y / ou suarios and has communicated the appropriate information so that they can exercise them.  

RESPONSIBLE FOR TREATING to protect individual rights, particularly with regard to automatic processing and will be transparent with customers and / or user s , has established a policy that includes all of these treatments, the aims of these last, the legitimacy of the same and also the instruments available to the client and / or user so that they can exercise their rights.

The website is developed with Angle ( framework of develo ollo web maintained by Google https://angular.io ) and Net Core ( framework development maintained by Microsoft https://dotnet.microsoft.com ) and has a certificate SSL encryption p ara the site web and API, the entry point to the backend , where he manages the l or logic of the application or n and data, activated for the entire domain, which allows the user to securely sending your personal data through existing electronic forms .

The WEBSITE is hosted on the servers that Microsoft Ireland Operations Ltd , VAT Regn No. ESN0071290A , with address at One Microsoft Place, South County Business Park, Leopardstow n , Dublin 18, D18 P521, Ireland , offers to the DATA CONTROLLER, being the current assigned IP address of Dutch range.

All information will be stored and managed with due confidentiality, applying the necessary computer security measures to prevent access or improper use of your data, its manipulation, deterioration or loss.

However, the client and / or user must bear in mind that the security of computer systems is never absolute. When personal data is provided over the Internet, such information could be collected without your consent and processed by unauthorized third parties. The RESPONSIBLE FOR THE TREATMENT declines any type of responsibility for the consequences of those acts may have for the User, if he published the information voluntarily.

Acceptance and consent 

The client and / ou ser declares having been informed of conditions on protection of personal data, accepting and consenting to treatment automati Zado thereof by the RESPONSIBLE FOR TREATING e n the manner and for the purposes stated in this Privacy Policy . Certain services provided on the WEBSITE may contain particular conditions with specific provisions regarding the protection of personal data. 

Changes to this privacy policy 

THE RESPONSIBLE FOR THE TREATMENT reserves the right to modify this Privacy Policy to adapt it to new legislation, jurisprudence, interpretation of the Spanish Agency for Data Protection, as well as industry practices. 

In such cases, the DATA CONTROLLER will announce the changes introduced on the websites with reasonable anticipation of their implementation. 

This privacy policy may be supplemented by the Legal Notice , Cookies Policy and the Booking Terms and Conditions that, where appropriate, are collected for certain services, if such access involves any specialty in the protection of personal data.